Privacy Policy

Last Updated: March 17, 2025

Introduction

Welcome to HANLO Products (DBA of Guesthouse Therapeutics LLC) ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hanloproducts.com and use our services.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment information (processed securely through our payment processors)
• Age verification information

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies collect:

• Shopping cart information
• User preferences
• Authentication status
• Analytics data

How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Communicating about orders and deliveries
• Sending marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and maintaining security
• Complying with legal obligations

Third-Party Services

We use various third-party services, including:

• Shopify (e-commerce platform)
• Payment processors
• Email marketing services
• Analytics providers
• Shipping carriers

These services may collect and process your information according to their own privacy policies.

Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Age Restrictions

Our website and products are strictly for adults aged 21 or older. We implement age verification measures and do not knowingly collect information from minors. All purchases require verification that you are at least 21 years of age.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Review and update your account settings

Contact Us

For questions about this Privacy Policy, contact us at: support@hanloproducts.com

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Terms of Service

Adult Content and Age Verification

By accessing our website, you confirm that:

• You are at least 21 years old
• You are legally able to access adult-oriented materials in your jurisdiction
• You will not share or expose minors to content from our website

Product Information and Orders

• All product descriptions are accurate to the best of our knowledge
• We reserve the right to refuse service to anyone
• We may limit or cancel quantities purchased per person or order
• Prices are subject to change without notice
• Orders are subject to acceptance and availability

Shipping and Local Delivery

• Local delivery is available within Oklahoma City limits
• Delivery times and availability may vary
• We are not responsible for delays beyond our control
• Risk of loss transfers upon delivery
• We are not responsible for packages once delivered to the specified address
• We cannot control or be held responsible for who receives or accesses the package after delivery
• For local delivery: You must ensure that a responsible adult (21+) is available to receive the package. We do not issue refunds or replacements for delivered items that are reported missing, stolen, or misdelivered.

Return Policy

• Items must be returned unused in original packaging
• Certain intimate items cannot be returned for hygiene reasons
• Defective items will be replaced or refunded
• Return shipping costs are the customer's responsibility

Fraud and Chargeback Protection

• All transactions are subject to verification
• We reserve the right to refuse suspicious transactions or cancel orders due to suspected fraud
• If a chargeback is initiated on a legitimate order, we will dispute the claim with evidence of the purchase and delivery

Account Responsibilities

You are responsible for:

• Maintaining account confidentiality
• All activities under your account
• Providing accurate information
• Promptly updating any changes to your information

Intellectual Property

• All content on this website is our property
• You may not use our content without permission
• Product images and descriptions are for illustration only

Prohibited Activities

You agree not to:

• Violate any laws or regulations
• Interfere with website security
• Use the website for unauthorized purposes
• Share explicit content from the website
• Harass other users or staff

Medical and Safety Disclaimer

• Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition
• If you have health concerns, consult a healthcare provider before use
• We are not responsible for any adverse reactions, injuries, or individual sensitivities to our products

Dropshipping and Third-Party Fulfillment Disclaimer

• Some products are fulfilled through third-party dropshipping partners
• We are not responsible for defects, delays, or shipping errors caused by third-party suppliers
• Any disputes regarding dropshipped orders must be resolved directly with the relevant supplier, subject to their policies

Limitation of Liability

We are not liable for:

• Direct or indirect damages from product use
• Losses from website unavailability
• Third-party actions
• Force majeure events (natural disasters, strikes, supply chain disruptions)
• User experience may vary. We do not guarantee specific results.

Compliance with Local Laws

• You are responsible for ensuring that purchasing adult products is legal in your jurisdiction
• We are not responsible for legal consequences if our products are restricted in your location

Arbitration and Dispute Resolution

• All disputes will be resolved through binding arbitration in Oklahoma
• You waive your right to participate in a class-action lawsuit or jury trial

Changes to Terms

• We may modify these terms at any time
• Continued use constitutes acceptance of changes
• Major changes will be notified via email

Governing Law

These terms are governed by Oklahoma state law and applicable federal laws.

Severability

If any provision is found unenforceable, other provisions remain in effect.

Contact Information

For questions about these terms, contact us at: support@hanloproducts.com