FAQ

+ WHAT IS HANLO?

HANLO is a female, queer, and Okie-owned online sex toy store offering premium sex toys and same-day delivery to the OKC community in addition to standard shipping anywhere in the US! What sets us apart from other adult stores is our commitment to inclusivity, high quality, and customer satisfaction. As a queer and female-owned business, we understand the importance of creating a space where everyone feels comfortable, respected, and celebrated. Our products are carefully selected and personally tested by our female owners to ensure they meet our high standards of quality and pleasure. From luxurious vibrators to ergonomic clitoral stimulators, every item in our store is chosen with your satisfaction in mind. We believe that everyone deserves to explore their sexuality with confidence, and we’re here to guide you every step of the way with personalized recommendations and a wealth of knowledge. Support Local!

+ DO YOU OFFER SAME-DAY DELIVERY?

Yes, we offer same-day delivery for orders $50 or more placed before 7 PM within 20 miles of OKC.

+ WHAT ZIP CODES DO YOU OFFER SAME-DAY DELIVERY FOR?

We currently offer same-day delivery for orders over $50 placed before 7 PM to the following zip codes: 73112 73172 73116 73122 73107 73118 73106 73103 73137 73132 73105 73008 73120 73102 73189 73164 73108 73101 73124 73113 73123 73155 73125 73126 73136 73140 73143 73144 73146 73147 73148 73152 73153 73154 73156 73157 73178 73184 73190 73196 73194 73195 73163 73167 73104 73127 73114 73111 73162 73109 73119 73134 73117 73142 73128 73013 73129 73131 73121 73179 73159 73115 73097 73139 73141 73169 73149 73151 73099 73085 73110 73083 73012 73003 73135 73145 73084 73173 73170 73130 73078 73160 73064 73066 73025 73034 73150 73049 73165 73065 73020 73007 73069

+ IS YOUR SHIPPING DISCREET?

Yes, we prioritize your privacy. All our orders are shipped in plain packaging, with the return address labeled discreetly to maintain confidentiality.

+ CAN I RETURN OR EXCHANGE AN ITEM IF IT DOESN'T WORK FOR ME?

Due to the intimate nature of our products, we do not accept returns or exchanges. However, most of our items come with a 1-2 year manufacturer's warranty. If you believe your product is defective, please contact the manufacturer directly, or email us within 30 days of purchase for assistance with troubleshooting.

+ I DON'T SEE A PRODUCT THAT I WANT OR A PRODUCT I WANT IS SOLD OUT ONLINE. WHEN WILL IT BE BACK IN STOCK?

We work diligently to restock popular items within one week. For specific restock dates or to be notified when an item is back in stock, please email us at support@hanloproducts.com. If you want a specific product that is not offered, let us know by sending us an email to support@hanloproducts.com, and we will do our best to stock it!

+ HOW DO I CARE FOR AND CLEAN MY NEW TOY?

Proper care and cleaning are essential for the longevity and hygiene of your toys. We recommend using a mild, unscented soap and warm water or a dedicated toy cleaner. Always refer to the product's care instructions for specific guidance.

+ DO YOU OFFER ANY WARRANTIES OR GUARANTEES ON YOUR PRODUCTS?

Yes, most of our products come with a 1-2 year manufacturer's warranty. Please check the product description for specific warranty information. If you encounter any issues, our team is here to help guide you through the warranty process.

+ WHO CAN I CONTACT FOR SUPPORT?

For any questions or support, please use the contact form or email us at support@hanloproducts.com. Our team is here to assist you and ensure you have a delightful shopping experience!