+ WHAT IS HANLO?

HANLO is a female, queer and Okie-owned online sex toy store offering premium sex toys and same-day delivery to the OKC community in addition to standard shipping anywhere in the US! What sets us apart from other adult stores is our commitment to inclusivity, high quality, and customer satisfaction. As a queer and female-owned business, we understand the importance of creating a space where everyone feels comfortable, respected, and celebrated. Our products are carefully selected and personally tested by our female owners to ensure they meet our high standards of quality and pleasure. From luxurious vibrators to ergonomic clitoral stimulators, every item in our store is chosen with your satisfaction in mind. We believe that everyone deserves to explore their sexuality with confidence, and we’re here to guide you every step of the way with personalized recommendations and a wealth of knowledge. Support Local!

+ DO YOU OFFER SAME-DAY DELIVERY?

Yes, we offer same-day delivery for orders placed before 5 PM within 20 miles of OKC. See the delivery map below.

+ IS YOUR SHIPPING DISCREET?

Yes, we prioritize your privacy. All our orders are shipped in plain packaging, with the return address labeled discreetly to maintain confidentiality.

+ CAN I RETURN OR EXCHANGE AN ITEM IF IT DOESN'T WORK FOR ME?

Due to the intimate nature of our products, we do not accept returns or exchanges. However, most of our items come with a 1-2 year manufacturer's warranty. If you believe your product is defective, please contact the manufacturer directly, or email us within 30 days of purchase for assistance with troubleshooting.

+ A PRODUCT I WANT IS SOLD OUT ONLINE. WHEN WILL IT BE BACK IN STOCK?

We work diligently to restock popular items within one week. For specific restock dates or to be notified when an item is back in stock, please email us at support@hanloproducts.com.

+ HOW DO I CARE FOR AND CLEAN MY NEW TOY?

Proper care and cleaning are essential for the longevity and hygiene of your toys. We recommend using a mild, unscented soap and warm water or a dedicated toy cleaner. Always refer to the product's care instructions for specific guidance.

+ DO YOU OFFER ANY WARRANTIES OR GUARANTEES ON YOUR PRODUCTS?

Yes, most of our products come with a 1-2 year manufacturer's warranty. Please check the product description for specific warranty information. If you encounter any issues, our team is here to help guide you through the warranty process.

+ WHO CAN I CONTACT FOR SUPPORT?

For any questions or support, please email us at support@hanloproducts.com. Our team is here to assist you and ensure you have a delightful shopping experience!